Customer Success

Customer Success is Our Priority

We are a software company, but our team gets into the weeds with you. If you call it “services” we take that as a compliment.

Things we do beyond software

Collaborate on ICP definitions & model. We have practice.
Add custom signals within 10 days. Specificity matters.
Make sure data is formatted & flowing how you need. Ops heaven.
Constantly check for quality. Learn from your feedback.
Respond quickly and roll-up our sleeves.

What our early customers say

“We took a chance purchasing Keyplay as an early design partner. I’ve been thrilled with the level of service. The team listens to our feedback and responds quickly to build new features and enable the kind of customization we need.”

Khay Nguyen Rev Ops at Ashby

“Our onboarding experience was a delight. In just 2 weeks we had our Salesforce accounts enriched with custom signals that our sales team had only dreamed about. The Keyplay team are pros and a pleasure to work with. Their level of service is so high it truly feels like they're invested in our success.”

Joe Kevens Director of Demand Gen at PartnerStack

What's the deal with “early access?”

We’ve been quietly serving an exceptional group of GTM leaders who demand precision. After 10 months of iterating and building with these design partners, we recently started “early access.” A few things you should know:
1. Not for everyone.
We’re a small & scrappy vendor. We have a fresh take. Great for early adopters who want to help us shape the future. Not great for laggards who have a 100 item RFP (we’ll get there).
2. Space is limited.
We have 2 onboarding slots per month. Chaldini says to sell scarcity. But it’s also a practical thing. We don’t want to compromise customer success for new logo growth. Once we get more reps and sets we’ll remove the constraints.
3. Powerful core. Work in progress.
We have some core capabilities that our customers believe are valuable and unique. That’s our focus. There is a 99% chance that we don’t have all the features, APIs, and integrations you’d want. We are working on those things and prioritizing based on demand. If you want to wait, we get it – check back after we GA launch (probably mid 2023).