Customer Success

Customer Success is Our Priority

We are a software company, but our team gets into the weeds with you. If you call it “services” we take that as a compliment.

Things we do beyond software

Collaborate on ICP definitions & model. We have practice.
Add custom signals within 10 days. Specificity matters.
Make sure data is formatted & flowing how you need. Ops heaven.
Constantly check for quality. Learn from your feedback.
Respond quickly and roll-up our sleeves.

What our early customers say

“We took a chance purchasing Keyplay as an early design partner. I’ve been thrilled with the level of service. The team listens to our feedback and responds quickly to build new features and enable the kind of customization we need.”

Khay Nguyen Rev Ops at Ashby

“Our onboarding experience was a delight. In just 2 weeks we had our Salesforce accounts enriched with custom signals that our sales team had only dreamed about. The Keyplay team are pros and a pleasure to work with. Their level of service is so high it truly feels like they're invested in our success.”

Joe Kevens Director of Demand Gen at PartnerStack

What's the deal with “early access?”

After a year of iterating and building Keyplay with our design partners in 2022, we are treating 2023 as our “early access” year. We're open for business, onboarding new customers every week, but we still take an early access mindset with every customer engagement. A few things you should know:
1. Not for everyone.
We’re a small & scrappy vendor. We have a fresh take. Great for early adopters. Not great for laggards who have a 100 item RFP.
2. Hands-on approach.
We get into the weeds. No matter how little you are paying, we attempt to treat you like an enterprise customer. Our founding team will be listening and acting based on your priorities.
3. Fast iterations.
We add new signals, expand our integrations, and build capabilities quickly. If you are looking for a static product that rarely changes, please try one of our competitors.